Messaging errors in livechat

Resolved

Partial outage

Started about 5 years agoLasted about 21 hours

Updates

Resolved
04, Sep, 2019 at 6 41
Resolved
04, Sep, 2019 at 6 41
This incident has been resolved. All messages arrive in the dashboard again. We are sorry for the inconvenience.
Update
03, Sep, 2019 at 14 00
Update
03, Sep, 2019 at 14 00
We are still experiencing errors. We have a new deploy ready, but it will take a bit longer. We are sorry for any inconvenience.
Update
03, Sep, 2019 at 12 26
Update
03, Sep, 2019 at 12 26
We have implemented a fix, but not all issues are resolved. We are monitoring the progress.
Identified
03, Sep, 2019 at 9 38
Identified
03, Sep, 2019 at 9 38
The issue has been identified. We have a fix ready and are testing it.
Investigating
03, Sep, 2019 at 9 19
Investigating
03, Sep, 2019 at 9 19
When the chatbot forwards the conversations to a livechat the messages are not sent. When the chatbot is inactive the messages will not enter the dashboard.

Watermelon - Messaging errors in livechat – Incident details