Watermelon - Meta Graph API me/accounts Endpoint Connectivity Issue – Incident details

All systems operational

Meta Graph API me/accounts Endpoint Connectivity Issue

Resolved
Operational
Started 10 months agoLasted about 15 hours

Affected

Messaging API

Operational from 3:15 PM to 6:06 AM

Facebook Messenger

Operational from 3:15 PM to 6:06 AM

Instagram

Operational from 3:15 PM to 6:06 AM

Updates
  • Resolved
    Resolved

    Meta indicated that this incident has been resolved. Thank you for your patience.

  • Identified
    Identified

    Problem:
    We are currently experiencing an issue on Meta's side that is affecting the functionality of the Graph API me/accounts endpoint. This issue is having a direct impact on the ability to display Facebook and Instagram pages when connecting through Watermelon. Users attempting to connect Facebook and Instagram pages in Watermelon may encounter difficulties due to the impaired Graph API me/accounts endpoint.

    Status:
    Meta's engineering teams are aware of this issue and are actively working towards its resolution to restore full functionality as quickly as possible.

    We will provide updates as soon as we receive further information from Meta regarding the progress and resolution of this issue.

    Thank you for your patience while Meta resolves this connectivity issue and ensure seamless integration with Watermelon.