Incidents reported on status page for Watermelon https://status.watermelon.ai/ https://d1lppblt9t2x15.cloudfront.net/logos/03c27f55884fc5342fe10f27f627f914.png https://status.watermelon.ai/ en https://status.watermelon.ai/incident/1054823 Mon, 07 Sep 2026 05:50:00 -0000 https://status.watermelon.ai/incident/1054823#f1513d2e54d95a9337d6f720fe10ea156f8c073b3e6a1a38451ed2f7c137c836 The messaging disruption has been resolved. Incoming messages are being received and processed normally again, and AI Agents are responding as expected. We will continue to monitor the platform to ensure everything remains stable. We apologize for the inconvenience. https://status.watermelon.ai/incident/1054823 Mon, 07 Sep 2026 05:40:00 -0000 https://status.watermelon.ai/incident/1054823#3427e2348ab5854f5b90e62819f0c1a6ec2c54cb5f5b31eda2cf639e714323b5 We are currently experiencing a major disruption affecting messaging within the Watermelon platform. Impact Incoming messages are currently not being received or processed correctly. As a result, messages may not appear in the platform and AI Agents may not respond to customers. Current status Our team is actively investigating the issue and working to restore messaging as quickly as possible. We will provide an update as soon as we have more information or the service has been restored. https://status.watermelon.ai/incident/1033945 Sun, 06 Sep 2026 20:00:59 -0000 https://status.watermelon.ai/incident/1033945#da5429c10cfd62a1b39a448f50eff0ccef6ed11f0e90dbb0c785a2dea4da3047 We will be performing scheduled maintenance at 6 september 2026 at 22:00 CEST to make adjustments to our database infrastructure. These changes are required to improve the performance and stability of the Watermelon platform. During this maintenance window, the entire Watermelon platform, including AI Agents, will be unavailable. We expect the downtime to last no longer than 1 hour and will restore all services as soon as the maintenance is completed. We apologize for the inconvenience and appreciate your understanding. https://status.watermelon.ai/incident/1025434 Sun, 23 Aug 2026 21:00:45 -0000 https://status.watermelon.ai/incident/1025434#b5135474b22952036f6e3b88c51a212d80f8fa5576174ccc95951cf89eff16a4 Maintenance completed https://status.watermelon.ai/incident/1025434 Sun, 23 Aug 2026 20:00:45 -0000 https://status.watermelon.ai/incident/1025434#c206f943b72b16c1e1d50fa82afed3e3234d1e1c4e0662f1b0dacfc2f9aa3a95 We will be performing scheduled maintenance tonight at 22:00 CEST to make adjustments to our database infrastructure. These changes are required to improve the performance and stability of the Watermelon platform. During this maintenance window, the entire Watermelon platform, including AI Agents, will be unavailable. We expect the downtime to last no longer than 1 hour and will restore all services as soon as the maintenance is completed. We apologize for the inconvenience and appreciate your understanding. https://status.watermelon.ai/incident/931385 Mon, 22 Jun 2026 18:15:00 -0000 https://status.watermelon.ai/incident/931385#e7e33eef6f9976b962e87868095f93208e8ee466c579554be443bbf0e03cbc1d The issue has been resolved. Some conversations were temporarily stuck on “is thinking” and did not receive a response. Our team identified the cause and deployed a fix. We will continue to monitor the situation to ensure conversations are working as expected. https://status.watermelon.ai/incident/931385 Mon, 22 Jun 2026 18:03:00 -0000 https://status.watermelon.ai/incident/931385#ba0cbd9fc0c76fbe779dafe16413606a0680b6a042c3c3415989d5f1a7f7fa32 We are currently investigating an issue where some conversations remain stuck on “is thinking” and do not receive a response. We have reproduced the issue and our team is actively working on a fix. We will provide an update as soon as more information is available. https://status.watermelon.ai/incident/926503 Wed, 17 Jun 2026 07:50:00 -0000 https://status.watermelon.ai/incident/926503#b5fad77c6e240121ca3247f7eebb61ba8edfd7d1ba63dc342b3e466f94cd9e59 The issue has been fixed and the fix has been deployed successfully. Channels no longer disconnect automatically when AI Agent settings are adjusted. We will continue to monitor the situation to ensure everything remains stable. https://status.watermelon.ai/incident/926503 Wed, 17 Jun 2026 07:22:00 -0000 https://status.watermelon.ai/incident/926503#400160e41a3508f3fe37e9c5e176de05776c68b25971befe6f3f4742f866bad7 We have identified the root cause of the issue. Our team is currently testing the fix to ensure it resolves the problem before deploying it. We will provide another update once the fix has been deployed. https://status.watermelon.ai/incident/926503 Wed, 17 Jun 2026 07:11:00 -0000 https://status.watermelon.ai/incident/926503#5dd730273f8bceeae871ee2e0fa94e85ec560bc2e751b1870253cc2d87caeba1 We have identified a bug where connected channels may disconnect automatically when AI Agent settings are adjusted. Our team is currently working on a fix to resolve the issue. https://status.watermelon.ai/incident/898804 Mon, 18 May 2026 19:21:00 -0000 https://status.watermelon.ai/incident/898804#01d372a6c1acda5733f517f45aaab0081f8167b34ef79542bd9838600e5d48e1 Resolved – The issue where some messages sent through the chat widget were not appearing in the inbox and did not receive a response has been resolved. The impact was limited to a small number of customers, and our team has implemented a fix to prevent this from happening again. https://status.watermelon.ai/incident/898804 Mon, 18 May 2026 14:30:00 -0000 https://status.watermelon.ai/incident/898804#3d106661624d09230c91c56d7b60c7d573788bdb345be8e166ec4962510f7e8d We are currently investigating an issue where some messages sent through the chat widget are not appearing in the inbox and are not receiving a response from the AI Agent or team members. Our team is actively working to identify the root cause and resolve the issue as quickly as possible. We will provide another update as soon as more information becomes available. We apologize for the inconvenience. https://status.watermelon.ai/incident/872030 Wed, 15 Apr 2026 05:50:00 -0000 https://status.watermelon.ai/incident/872030#99a9e35e165014ab071dae5aaf883e64e6a0730275cb0b7adc41c9f3d2e302df We experienced a temporary outage at OpenAI. Everything is working as expected again Impact During this period, AI models were unable to generate responses. As a result, AI Agents may not have replied to incoming messages. Timeframe Start: ~00:30 End: ~07:50 Current Status The issue has been resolved and all systems are operating normally again. We are monitoring the current situation. If you notice any remaining irregularities, please let us know. https://status.watermelon.ai/incident/872030 Tue, 14 Apr 2026 22:30:00 -0000 https://status.watermelon.ai/incident/872030#7f63f07402201e3157d1657e49c76f3be254b973951445b83b8c6e7aa6a9d57b We experience a temporary outage at OpenAI. Impact During this period, AI models were unable to generate responses. As a result, AI Agents may not have replied to incoming messages. Timeframe Start: ~00:30 End: ~07:50 https://status.watermelon.ai/incident/863264 Thu, 02 Apr 2026 09:46:00 -0000 https://status.watermelon.ai/incident/863264#2778621d885ee393a03b8f399c9122aa1e8407afdfada4363130fbebfe60d5a7 We’re back! Email is up and running again and you are receiving your old emails. Thanks for bearing with us. https://status.watermelon.ai/incident/863264 Thu, 02 Apr 2026 09:41:00 -0000 https://status.watermelon.ai/incident/863264#3ff0b06c84ba3317a1e8fe99672c25bdd9eef3795d2aec3acbed0a979d20c58b We’re investigating an issue with Email that is impacting some users. Currently some users are not receiving email conversations. We’re working to fix the problem. We’ll share another update shortly.