Incidents reported on status page for Watermelon https://status.watermelon.ai/ https://d1lppblt9t2x15.cloudfront.net/logos/03c27f55884fc5342fe10f27f627f914.png https://status.watermelon.ai/ en https://status.watermelon.ai/ Wed, 27 May 2026 00:55:33 +0000 https://status.watermelon.ai/#e3b9587166a64fe9905dfe08265e25d9545a24ae4b3afd127e68e07ba357ddf1 Pinecone recovered https://status.watermelon.ai/ Wed, 27 May 2026 00:52:35 +0000 https://status.watermelon.ai/#e3b9587166a64fe9905dfe08265e25d9545a24ae4b3afd127e68e07ba357ddf1 Pinecone went down https://status.watermelon.ai/ Tue, 26 May 2026 05:01:30 +0000 https://status.watermelon.ai/#b6618f4dc894965f0d7290a41f861d009d6886e05909bd42282ab469e6916141 Pinecone recovered https://status.watermelon.ai/ Tue, 26 May 2026 04:58:31 +0000 https://status.watermelon.ai/#b6618f4dc894965f0d7290a41f861d009d6886e05909bd42282ab469e6916141 Pinecone went down https://status.watermelon.ai/incident/898804 Mon, 18 May 2026 19:21:00 -0000 https://status.watermelon.ai/incident/898804#01d372a6c1acda5733f517f45aaab0081f8167b34ef79542bd9838600e5d48e1 Resolved – The issue where some messages sent through the chat widget were not appearing in the inbox and did not receive a response has been resolved. The impact was limited to a small number of customers, and our team has implemented a fix to prevent this from happening again. https://status.watermelon.ai/incident/898804 Mon, 18 May 2026 14:30:00 -0000 https://status.watermelon.ai/incident/898804#3d106661624d09230c91c56d7b60c7d573788bdb345be8e166ec4962510f7e8d We are currently investigating an issue where some messages sent through the chat widget are not appearing in the inbox and are not receiving a response from the AI Agent or team members. Our team is actively working to identify the root cause and resolve the issue as quickly as possible. We will provide another update as soon as more information becomes available. We apologize for the inconvenience. https://status.watermelon.ai/incident/872030 Wed, 15 Apr 2026 05:50:00 -0000 https://status.watermelon.ai/incident/872030#99a9e35e165014ab071dae5aaf883e64e6a0730275cb0b7adc41c9f3d2e302df We experienced a temporary outage at OpenAI. Everything is working as expected again Impact During this period, AI models were unable to generate responses. As a result, AI Agents may not have replied to incoming messages. Timeframe Start: ~00:30 End: ~07:50 Current Status The issue has been resolved and all systems are operating normally again. We are monitoring the current situation. If you notice any remaining irregularities, please let us know. https://status.watermelon.ai/incident/872030 Tue, 14 Apr 2026 22:30:00 -0000 https://status.watermelon.ai/incident/872030#7f63f07402201e3157d1657e49c76f3be254b973951445b83b8c6e7aa6a9d57b We experience a temporary outage at OpenAI. Impact During this period, AI models were unable to generate responses. As a result, AI Agents may not have replied to incoming messages. Timeframe Start: ~00:30 End: ~07:50 https://status.watermelon.ai/ Thu, 09 Apr 2026 07:34:34 +0000 https://status.watermelon.ai/#98968ff93d3bf6adc50535bf882732a57c995727c3c4d67fc2b990efe579509b Pinecone recovered https://status.watermelon.ai/ Thu, 09 Apr 2026 07:05:00 +0000 https://status.watermelon.ai/#98968ff93d3bf6adc50535bf882732a57c995727c3c4d67fc2b990efe579509b Pinecone went down https://status.watermelon.ai/ Thu, 09 Apr 2026 06:58:30 +0000 https://status.watermelon.ai/#275a2e21c8d16949eb7d1098395058c8b89b09a3785b72b328ee31242702bc6e Pinecone recovered https://status.watermelon.ai/ Thu, 09 Apr 2026 06:55:32 +0000 https://status.watermelon.ai/#275a2e21c8d16949eb7d1098395058c8b89b09a3785b72b328ee31242702bc6e Pinecone went down https://status.watermelon.ai/incident/863264 Thu, 02 Apr 2026 09:46:00 -0000 https://status.watermelon.ai/incident/863264#2778621d885ee393a03b8f399c9122aa1e8407afdfada4363130fbebfe60d5a7 We’re back! Email is up and running again and you are receiving your old emails. Thanks for bearing with us. https://status.watermelon.ai/incident/863264 Thu, 02 Apr 2026 09:41:00 -0000 https://status.watermelon.ai/incident/863264#3ff0b06c84ba3317a1e8fe99672c25bdd9eef3795d2aec3acbed0a979d20c58b We’re investigating an issue with Email that is impacting some users. Currently some users are not receiving email conversations. We’re working to fix the problem. We’ll share another update shortly. https://status.watermelon.ai/ Mon, 23 Mar 2026 07:13:33 +0000 https://status.watermelon.ai/#fbdc4f323aa88598f89000630ae33cc7d40ccd1fda5f87ed0c743e9c399c9b16 Pinecone recovered https://status.watermelon.ai/ Mon, 23 Mar 2026 07:10:33 +0000 https://status.watermelon.ai/#fbdc4f323aa88598f89000630ae33cc7d40ccd1fda5f87ed0c743e9c399c9b16 Pinecone went down https://status.watermelon.ai/ Thu, 19 Mar 2026 17:28:41 +0000 https://status.watermelon.ai/#5b1ec54ad7d54159ef25d33cb98c79bbda029af030719ec1b8fd0f46a5300924 Pinecone recovered https://status.watermelon.ai/ Thu, 19 Mar 2026 17:25:32 +0000 https://status.watermelon.ai/#5b1ec54ad7d54159ef25d33cb98c79bbda029af030719ec1b8fd0f46a5300924 Pinecone went down