Watermelon - Notice history

All systems operational

100% - uptime

Chatbot engine - Operational

Database - Operational

App Engine - Operational

Compute Engine - Operational

100% - uptime

Website Widget - Operational

Facebook Messenger - Operational

WhatsApp - Operational

Instagram - Operational

Payments

Operational

Stripe API - Operational

OpenAI

Operational

API - Operational

100% - uptime

iOs app - Operational

Mac App - Operational

Windows app - Operational

Notice history

Mar, 2020

Some services are down
  • Resolved
    Resolved

    Our development team has resolved the issue. If you continue to experience problems, please let us support team known via email to support@watermelon.co. We apologize for any inconvenience

  • Identified
    Identified

    The issue has been identified and a fix is being implemented.

  • Investigating
    Investigating

    We are currently investigating this issue

Chat widget occasionally gets stuck.
  • Resolved
    Resolved

    This incident has been resolved. We are sorry for any inconvenience it may have caused.

  • Identified
    Identified

    The chat widget occasionally gets stuck. We have identified the fix and are getting ready to deploy it.

Feb, 2020

Dashboard issues
  • Resolved
    Resolved

    This incident has been resolved. The dashboard is fully operational again. We are sorry for any inconvenience.

  • Monitoring
    Monitoring

    A fix has been implemented and we are testing the results. We are still experiencing the following bugs: - Reloading the dashboard in Firefox takes a long time. - WhatsApp messages enter the dashboard with a delay or require a reload to display. The fix has resolved the following bugs: - Reload the dashboard to show conversations and messages. - Chatbot incidentally gets stuck. - Conversations in the chatbot builder cannot be saved. - Users are automatically logged out the dashboard. If you are still experiencing one of the above bugs that are fixed, please inform Customer Success via +31 30 2272681 For now, we advise to use Google Chrome for the Watermelon dashboard.

  • Identified
    Identified

    Users have been experiencing issues with the Watermelon dashboard. This includes the need to refresh to show missed conversations and messages, chatbot gets stuck incidentally and users being logged out automatically. The issues have been introduced by a release from Watermelon to make your dashboard more secure. We regret this of course, but have been working hard to fix it. Current status: We have identified the issues, the solution is identified and we are currently testing the fix. An official follow-up will be sent soon.

Degraded performance in messaging
  • Resolved
    Resolved

    This incident has been resolved. We are experiencing a few smaller bugs around the new security update, but the message functionality is completely operational. We are sorry for any inconvenience.

  • Identified
    Identified

    We are experiencing a degraded performance in our messaging functionality. Incidentally the connection between the Watermelon dashboard and the channels is disconnected. This causes a message failure in the different channels. We have identified the issue and are working hard to fix it.

Delay in dashboard login
  • Resolved
    Resolved

    The delay in the dashboard has been fixed.

  • Monitoring
    Monitoring

    Due to a release last night users experience a delay in the dashboard login. We have implemented a fix, causing the application to be down for several minutes. We are monitoring the fix.

Jan, 2020

Facebook integration is unavailable
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    We have found the issue and we are working on a fix.

  • Investigating
    Investigating

    The Facebook integration for Watermelon is unavailable. Messages are not received in the dashboard. We are currently investigating this issue.

CXhub cannot receive or send any messages
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Investigating
    Investigating

    We are currently investigating this issue.

Jan, 2020 to Mar, 2020

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