Watermelon - Notice history

All systems operational

100% - uptime

Database - Operational

App Engine - Operational

Compute Engine - Operational

100% - uptime

Chat Widget - Operational

Facebook Messenger - Operational

WhatsApp - Operational

Instagram - Operational

Operational

Stripe API - Operational

Operational

API - Operational

100% - uptime

iOs app - Operational

Mac App - Operational

Windows app - Operational

Scraper API - Operational

100% - uptime
Nov, 2024 · 100.0%Dec, · 100.0%Jan, 2025 · 99.96%

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Nov, 2024
Dec, 2024
Jan, 2025

Notice history

Jan, 2025

System Outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    We’re currently experiencing a system outage. Our team is working to resolve the issue as quickly as possible. Updates will follow.

    Thank you for your patience.

Slow responses in the tester
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
High error rates for Embeddings API at OpenAI
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    OpenAI is experiencing issues with their Embeddings API. Their team is actively working on resolving the incident and will provide updates as progress is made.

Scheduled Maintenance Notice: Platform Update
  • Completed
    18, Jan, 2025 at 22 00
    Completed
    18, Jan, 2025 at 22 00
    Maintenance has completed successfully
  • In progress
    18, Jan, 2025 at 20 00
    In progress
    18, Jan, 2025 at 20 00
    Maintenance is now in progress
  • Planned
    18, Jan, 2025 at 20 00
    Planned
    18, Jan, 2025 at 20 00

    We’re conducting scheduled maintenance to improve our platform. During this time, all features except messaging will be unavailable. Rest assured, your conversations will continue without interruption. We appreciate your understanding and will keep you updated once maintenance is complete. Thank you for your patience!

Dec, 2024

Scheduled maintenance on Pulse Database
  • Completed
    14, Dec, 2024 at 21 44
    Completed
    14, Dec, 2024 at 21 44

    Maintenance was successfully completed.

  • In progress
    14, Dec, 2024 at 21 00
    In progress
    14, Dec, 2024 at 21 00
    Maintenance is now in progress
  • Planned
    14, Dec, 2024 at 21 00
    Planned
    14, Dec, 2024 at 21 00

    We’re performing database maintenance to improve speed and reliability. During this time, some services may be slower or temporarily unavailable. This maintenance is scheduled for December 14th, from 10:00 PM to midnight. Thank you for your understanding!

Nov, 2024

Web Scraper Async Service Disruption
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    The issue has been identified and is being worked on.

  • Investigating
    Investigating

    We are currently experiencing issues with the async service provided by Scraper API, our third-party supplier for scraping functionalities. This service disruption may impact async requests. Scraper API is actively investigating the issue, and we are monitoring their progress closely.

Nov, 2024 to Jan, 2025

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