Notice history

Payments

Operational

OpenAI

Operational

Resolved
06, Dec, 2023 at 14 25
Resolved
06, Dec, 2023 at 14 25
This incident has been resolved.
Identified
06, Dec, 2023 at 13 21
Identified
06, Dec, 2023 at 13 21
We've found the issue and are working on a fix for this incident.
Investigating
06, Dec, 2023 at 12 17
Investigating
06, Dec, 2023 at 12 17
We have identified an issue affecting the Web Scraper and Document Scraper, causing a disruption in the retrieval of new information. Documents or websites that have already been scraped, are not affected and continue to work as normal.

Our team is actively working on investigating and resolving this matter to restore normal functionality. We apologize for any inconvenience and appreciate your patience as we address this outage.

Resolved
22, Nov, 2023 at 7 32
Resolved
22, Nov, 2023 at 7 32
We are pleased to announce that the issues with the Pulse chatbots and the Conversations list have been successfully resolved. Full functionality has been restored, and both services are operating normally.

We apologize for any inconvenience this may have caused.
Identified
22, Nov, 2023 at 6 20
Identified
22, Nov, 2023 at 6 20
We identified that Pulse chatbots are not responding, and the Conversations list is failing to load. Please be assured that our team is actively working to address and resolve this matter quickly. We are working on resolving this issue.

Resolved
15, Nov, 2023 at 9 19
Resolved
15, Nov, 2023 at 9 19
The Third-Party has resolved the incident.
Monitoring
14, Nov, 2023 at 17 39
Monitoring
14, Nov, 2023 at 17 39
They have implemented a fix and we are monitoring the performance. Everything seems to running normally again.
Identified
14, Nov, 2023 at 16 05
Identified
14, Nov, 2023 at 16 05
We are currently facing a problem with our third-party messaging service, which is impacting real-time interactions within Watermelon. This issue has led to delays in message delivery and occasional application errors. We will continue to provide updates as we gather more information.

For further updates from our service provider, please check status.pusher.com

Resolved
16, Oct, 2023 at 17 03
Resolved
16, Oct, 2023 at 17 03
This incident has been resolved.
Monitoring
10, Oct, 2023 at 18 39
Monitoring
10, Oct, 2023 at 18 39
We implemented a fix and are currently monitoring the results.
Identified
10, Oct, 2023 at 11 22
Identified
10, Oct, 2023 at 11 22
We are currently investigating this incident and implementing measures to prevent the requests from happening.

Resolved
03, Oct, 2023 at 6 06
Resolved
03, Oct, 2023 at 6 06
We've resolved the partial problems you experienced with Watermelon. Our team identified and fixed the issue. Comprehensive testing has been done to ensure stability. Your trust means the world to us. If you encounter further issues, contact support at support@watermelon.ai or +31 30 291 99 55
Monitoring
02, Oct, 2023 at 11 40
Update
02, Oct, 2023 at 11 40
We implemented a fix and are currently monitoring the result. Everything seems to be up and running again. We keep monitoring the platform.
Monitoring
02, Oct, 2023 at 11 29
Monitoring
02, Oct, 2023 at 11 29
We implemented a fix and are currently monitoring the results.
Identified
02, Oct, 2023 at 11 23
Identified
02, Oct, 2023 at 11 23
Due to a large amount of sudden calls we have experienced degraded performance. We haven't fixed the issue although we have found the issue and we are working on a fix.

Oct, 2023 to Dec, 2023

Watermelon - Notice history