Previous incidents

The issue has been resolved.

Some conversations were temporarily stuck on “is thinking” and did not receive a response. Our team identified the cause and deployed a fix.

We will continue to monitor the situation to ensure conversations are working as expected.

The issue has been fixed and the fix has been deployed successfully.

Channels no longer disconnect automatically when AI Agent settings are adjusted. We will continue to monitor the situation to ensure everything remains stable.

Resolved – The issue where some messages sent through the chat widget were not appearing in the inbox and did not receive a response has been resolved.

The impact was limited to a small number of customers, and our team has implemented a fix to prevent this from happening again.

We experienced a temporary outage at OpenAI. Everything is working as expected again

Impact
During this period, AI models were unable to generate responses. As a result, AI Agents may not have replied to incoming messages.

Timeframe
Start: ~00:30
End: ~07:50

Current Status
The issue has been resolved and all systems are operating normally again. We are monitoring the current situation.

If you notice any remaining irregularities, please let us know.

We’re back! Email is up and running again and you are receiving your old emails. Thanks for bearing with us.