Watermelon - Notice history

All systems operational

100% - uptime

Database - Operational

App Engine - Operational

Compute Engine - Operational

Operational

Scraper API - Operational

100% - uptime

Chat Widget - Operational

Facebook Messenger - Operational

WhatsApp - Operational

Instagram - Operational

Operational

Stripe API - Operational

Operational

API - Operational

100% - uptime

iOs app - Operational

Mac App - Operational

Windows app - Operational

Notice history

Oct, 2022

WhatsApp degrated performance
  • Resolved
    Resolved

    The service is up and running again.

  • Monitoring
    Monitoring

    Our monitoring shows messages being processed again. It is not confirmed by our partner via Meta yet. Meta updates are available here: metastatus.com/whatsapp-business-api

  • Identified
    Identified

    Currently there is an outage in WhatsApp Business: No messages are send or received. Meta has confirmed the issue and is working on a resolution. You can also track the incident via https://metastatus.com/whatsapp-business-api.

Degraded performance Whatsapp
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    There is currently an issue with the use of Whatsapp. Some users might be experiencing problems with messages going in and out. This is due to a network error. A solution is currently being worked on.

Sep, 2022

No notices reported this month

Aug, 2022

Maintenance Chatbot
  • Completed
    10, Aug, 2022 at 20 51
    Completed
    10, Aug, 2022 at 20 51

    The scheduled maintenance is completed.

  • In progress
    10, Aug, 2022 at 18 30
    In progress
    10, Aug, 2022 at 18 30

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    10, Aug, 2022 at 17 30
    Planned
    10, Aug, 2022 at 17 30

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    09, Aug, 2022 at 7 53
    Planned
    09, Aug, 2022 at 7 53

    Dear All, We have planned an updated security maintenance for our chatbot, which will take place on Wednesday, 10th of August from 20:30 to approximately 01:00. Therefore the chatbot will not be accessible for all our channels including the Watermelon platform. Your data will not be affected and there are no actions required from your side. The live chat function will still be available for our users to use. Once the updates have been completed, we will inform you as soon as possible. If you have any questions, please feel free to contact the Watermelon team.

Aug, 2022 to Oct, 2022

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