Watermelon - Notice history

All systems operational

100% - uptime

Chatbot engine - Operational

Database - Operational

App Engine - Operational

Compute Engine - Operational

100% - uptime

Website Widget - Operational

Facebook Messenger - Operational

WhatsApp - Operational

Instagram - Operational

Payments

Operational

Stripe API - Operational

OpenAI

Operational

API - Operational

100% - uptime

iOs app - Operational

Mac App - Operational

Windows app - Operational

Notice history

Sep, 2024

Partial outage for logging into Watermelon
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently experiencing problems with our login system. Our team is investigating this issue and working to resolve it as quickly as possible. We apologize for the inconvenience and appreciate your patience.

Aug, 2024

Degraded performance of chatbot on channels
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Update

    We are continuing to work on a fix for this incident. The issue has been resolved for the Chat widget, Facebook and Instagram.

  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating
    We are currently investigating this incident.
Degraded performance of the web scraper
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently experiencing degraded performance with our web scraper, affecting both the accuracy of data extraction and the scraping self resulting in an error. We are currently investigating this incident.

WhatsApp degrated performance
  • Resolved
    Resolved

    Currently WhatsApp messages for numbers connected through 360dialog are not being received in Watermelon. The chatbot won't reply to messages.

    We are currently investigating this incident.

Jul, 2024

No notices reported this month

Jul, 2024 to Sep, 2024

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