Experiencing Partially Degraded Performance

Watermelon

100 % uptime

Chatbot engine

Degraded performance

Database

Operational

App Engine

Operational

Compute Engine

Operational

Messaging API

100 % uptime

Chat Widget

100 % uptime
Jul, 2023100% uptime
Aug, 2023100% uptime
Sep, 2023100% uptime

Facebook Messenger

100 % uptime
Jul, 2023100% uptime
Aug, 2023100% uptime
Sep, 2023100% uptime

WhatsApp

100 % uptime
Jul, 2023100% uptime
Aug, 2023100% uptime
Sep, 2023100% uptime

Instagram

100 % uptime
Jul, 2023100% uptime
Aug, 2023100% uptime
Sep, 2023100% uptime

Payments

100 % uptime
Jul, 2023100% uptime
Aug, 2023100% uptime
Sep, 2023100% uptime

OpenAI

100 % uptime
Jul, 2023100% uptime
Aug, 2023100% uptime
Sep, 2023100% uptime

Notice history

Sep, 2023

Meta Graph API me/accounts Endpoint Connectivity Issue
  • Resolved

    Meta indicated that this incident has been resolved. Thank you for your patience.

  • Identified

    Problem:
    We are currently experiencing an issue on Meta's side that is affecting the functionality of the Graph API me/accounts endpoint. This issue is having a direct impact on the ability to display Facebook and Instagram pages when connecting through Watermelon. Users attempting to connect Facebook and Instagram pages in Watermelon may encounter difficulties due to the impaired Graph API me/accounts endpoint.

    Status:
    Meta's engineering teams are aware of this issue and are actively working towards its resolution to restore full functionality as quickly as possible.

    We will provide updates as soon as we receive further information from Meta regarding the progress and resolution of this issue.

    Thank you for your patience while Meta resolves this connectivity issue and ensure seamless integration with Watermelon.

Scheduled domain migration impacting all microservice endpoints
  • Completed
    02, Sep, 2023 at 20 00

    Maintenance has completed successfully

  • In progress
    02, Sep, 2023 at 17 00

    Maintenance is now in progress

  • Planned
    02, Sep, 2023 at 17 00

    We are planning our domain migration on all microservice endpoints. We expect a downtime with a minimum of 1 hour and a maximum of 3 hours. Therefore we have decided to do the migration on a Saturday evening. (7PM CEST)

Aug, 2023

No notices reported this month

Jul, 2023

Scheduled Infrastructure Downtime on the 13th of July 8PM
  • Completed
    13, Jul, 2023 at 19 00

    Maintenance has completed successfully

  • In progress
    13, Jul, 2023 at 18 00

    Maintenance is now in progress

  • Planned
    13, Jul, 2023 at 18 00

    We have scheduled a brief downtime for our infrastructure in order to perform necessary maintenance and upgrades.

    The maintenance window will take place on the 13th of July from 8PM to 9PM. During this period, our services will be temporarily unavailable. We apologize for any inconvenience this may cause and assure you that we are working diligently to minimize the impact on your operations.

    Our dedicated team will be working round the clock to complete the required tasks as quickly and efficiently as possible. We appreciate your patience and understanding as we strive to improve our systems to better serve your needs.

Jul, 2023 to Sep, 2023