Watermelon - Notice history

All systems operational

100% - uptime

Chatbot engine - Operational

Database - Operational

App Engine - Operational

Compute Engine - Operational

100% - uptime

Website Widget - Operational

Facebook Messenger - Operational

WhatsApp - Operational

Instagram - Operational

Operational

Stripe API - Operational

Operational

API - Operational

100% - uptime

iOs app - Operational

Mac App - Operational

Windows app - Operational

Scraper API - Operational

100% - uptime
Dec, 2024 · 100.0%Jan, 2025 · 99.96%Feb, · 100.0%
Dec, 2024
Jan, 2025
Feb, 2025

Notice history

Feb, 2025

Disruption to WhatsApp messaging
  • Resolved
    Resolved

    Meta has resolved the issue: "We have recovered from an earlier outage impacting Cloud API, and services have now been restored. We apologize for any inconvenience that this may have caused."

  • Monitoring
    Monitoring

    Our third-party provider has implemented a workaround to restore WhatsApp messaging functionality while Meta works on a permanent resolution.

    We want you to know exactly what happened and how they are handling it.

    What Happened

    • At around 12:00 AM GMT, Meta switched from per-number webhooks to per-WABA webhooks without prior notice.

    • Our partner quickly identified the issue, alerted Meta, and began working to limit the impact.

    • Meta is still finalizing a permanent fix. You can find more details on Meta’s official status page.


    Partners Response

    Below is how our third-party provider is addressing the impact on single-number and multiple-number WABAs:

    • Single-number WABAs: They have reconfigured the setup to use per-WABA webhooks, restoring WhatsApp messaging.

    • Multiple-number WABAs: They will reconfigure these accounts as soon as Meta provides a complete fix.

  • Identified
    Identified

    They have identified the cause of message delays affecting WhatsApp numbers as a Meta issue and we’re awaiting their response.

    Meta have acknowledged this issue on their status page "Our engineering teams have identified the root cause of the medium disruptions impacting webhooks on WhatsApp Cloud API. We are currently deploying the fix and the expected deployment time is in 8hours. We will provide another update within 4 hours or sooner if additional information is available."

    Their engineering team is preparing a workaround to mitigate the issue for WhatsApp Business Accounts with a single number until Meta resolves the issue on their side.

  • Investigating
    Investigating

    Our third party provider for WhatsApp business is aware of an issue affecting WhatsApp numbers, specifically impacting the messaging service for incoming messages.

    Their engineering team is actively investigating the root cause. We will share an update as soon as more information becomes available.

Jan, 2025

Dec, 2024 to Feb, 2025

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