Watermelon - Notice history

All systems operational

100% - uptime

Database - Operational

App Engine - Operational

Compute Engine - Operational

Operational

Scraper API - Operational

100% - uptime

Chat Widget - Operational

Facebook Messenger - Operational

WhatsApp - Operational

Instagram - Operational

Operational

Stripe API - Operational

Operational

API - Operational

100% - uptime

iOs app - Operational

Mac App - Operational

Windows app - Operational

Notice history

Jul, 2025

No notices reported this month

Jun, 2025

Login Issue
  • Resolved
    Resolved

    The earlier issue affecting login functionality has been resolved. Users can now log in as expected. All systems are fully operational again.

    Thank you for your patience while we worked to resolve the issue.

  • Identified
    Identified

    We’re currently experiencing an issue with the login functionality. Our team is actively investigating and working on a fix. You currently can't log in. The AI agents are functioning as expected and continue to operate without disruption.

Issue connecting new Facebook pages
  • Update
    Update
    This incident has been resolved.
  • Resolved
    Resolved
    We’ve identified an issue preventing new Facebook pages from being successfully connected since yesterday. Existing connections remain unaffected. We are actively working on a resolution.
Google Cloud outage impacting login, messaging and chat widget availability
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified
    We are currently experiencing service disruptions due to an ongoing Google Cloud outage. As a result, users may be unable to log in to the Watermelon platform, and the chat widget may not function as expected. We are closely monitoring the situation and will provide updates as soon as more information becomes available from Google Cloud.

May, 2025

Login Issues detected
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently investigating an issue where the login page keeps loading without completing the sign-in process. AI agents are still running. Our team is working to resolve this as quickly as possible.

Scheduled maintenance on user management
  • Completed
    03, May, 2025 at 19 00
    Completed
    03, May, 2025 at 19 00
    Maintenance has completed successfully
  • In progress
    03, May, 2025 at 18 00
    In progress
    03, May, 2025 at 18 00
    Maintenance is now in progress
  • Planned
    03, May, 2025 at 18 00
    Planned
    03, May, 2025 at 18 00

    We are planning for a scheduled maintenance during that time, you won't be able to login, create and delete users.

May, 2025 to Jul, 2025

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