Experiencing Partially Degraded Performance

Watermelon

100 % uptime

Chatbot engine

Degraded performance

Database

Operational

App Engine

Operational

Compute Engine

Operational

Messaging API

100 % uptime

Chat Widget

100 % uptime
Apr, 2023100% uptime
May, 2023100% uptime
Jun, 2023100% uptime

Facebook Messenger

100 % uptime
Apr, 2023100% uptime
May, 2023100% uptime
Jun, 2023100% uptime

WhatsApp

100 % uptime
Apr, 2023100% uptime
May, 2023100% uptime
Jun, 2023100% uptime

Instagram

100 % uptime
Apr, 2023100% uptime
May, 2023100% uptime
Jun, 2023100% uptime

Payments

100 % uptime
Apr, 2023100% uptime
May, 2023100% uptime
Jun, 2023100% uptime

OpenAI

100 % uptime
Apr, 2023100% uptime
May, 2023100% uptime
Jun, 2023100% uptime

Notice history

Jun, 2023

No notices reported this month

May, 2023

Elevated error rates affecting gpt-4
  • Resolved

    This incident has been resolved.

  • Investigating

    OpenAI is currently investigating this incident.

Necessary maintenance to our systems
  • Completed
    17, May, 2023 at 17 55

    Maintenance has completed successfully.

  • In progress
    17, May, 2023 at 15 00

    Maintenance is now in progress

  • Planned
    17, May, 2023 at 15 00

    We wanted to inform you about an upcoming maintenance session scheduled for tonight. Our dedicated team of developers will be working diligently to enhance the performance and reliability of our systems, ensuring a seamless experience for all users.

    Maintenance Date: Tonight
    Maintenance Time: 17:00 to 20:00 AM (CEST)

    During this period, you may experience intermittent interruptions or temporary unavailability of certain features. Rest assured, these inconveniences are temporary and necessary to implement vital updates that will optimize our platform.

Scheduled maintenance Monday 15th of may
  • Completed
    15, May, 2023 at 17 00

    Maintenance has completed successfully

  • In progress
    15, May, 2023 at 16 00

    Maintenance is now in progress

  • Planned
    15, May, 2023 at 16 00

    We are planning for a scheduled maintenance during that time.

Apr, 2023

WhatsApp API outage
  • Resolved

    This incident has been resolved.

  • Identified

    We are aware that the WhatsApp API is currently experiencing some issues, affecting its performance and reliability. Our partner's engineering team is actively investigating the problem and working diligently to resolve it as soon as possible.

The channels and conversations don't send and receive messages.
  • Resolved

    This incident has been resolved.

  • Monitoring

    A fix has been implemented and we are monitoring performance.

  • Identified

    We are continuing to work on a fix for this issue.

  • Identified

    We are currently experiencing downtime in the channels and the conversations dashboard. We are aware of the issue and are working on a fix.

Apr, 2023 to Jun, 2023