Previous incidents

The issue affecting some conversations in the Chat Widget has been resolved.

AI Agents are responding normally again, and new conversations are no longer stuck on “is thinking”.

We will continue to monitor the situation to ensure everything remains stable.

The messaging disruption has been resolved.

Incoming messages are being received and processed normally again, and AI Agents are responding as expected.

We will continue to monitor the platform to ensure everything remains stable.

We apologize for the inconvenience.